REFUND POLICY
EXCHANGE POLICY FOR SARIKA FINE JEWELLERY
At Sarika Fine Jewellery client satisfaction is our top priority. If you're not completely satisfied with your purchase for any reason, our hassle-free exchange policy is here to promptly and effectively address your concerns.
TIMELINE:
To create an Exchange, you must inform us of your decision by means of a clear statement within 48 hours of receiving your jewellery. If you inform us later than 48 hours, unfortunately we will be unable to entertain your request. Furthermore, ensure the jewellery reach us by secure courier within 10 days- the cost of which will be borne by the customer.
CONTACT US:
You can inform us of your decision by:
By email: sarika@sarikafinejewellery.co.in
By phone number: +91 93721 03005
RETURN THE ITEM:
After receiving confirmation from our team, securely package the item and ship it back to us. The item must be in its original condition and packaging with the receipt.
Our Returns address is to be addressed to:
Sarika Garg,
65 A Meher Apartments, Altamount Road, Mumbai-400026
PROCESS:
Once we receive the returned item, our team will inspect it to ensure it meets our criteria for exchange. If approved, we will initiate a credit note to you within 7-14 business days.
CONDITIONS:
We offer a 100% exchange for the value of the invoice minus taxes.
To be eligible for an exchange, your jewels must be in the same condition that you received them, unworn or unused, in its original packaging and it must be accompanied by a sales receipt.
Returns that meet these requirements are entitled to either an exchange or credit note.
Customized or personalized items are not eligible for refunds unless there is a manufacturing defect or error on our part.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item received is defective or incorrect.
Any tampering by a 3rd party or any changes made by another jeweller will instantly void our exchange policy.
If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer support team at the above-mentioned contact details, our team are always happy to assist you with your queries.